Privacy Policy

Last updated: January 2025

1. Information We Collect

We collect information you provide directly:

Account information (name, email, phone number)
Profile information (bio, experience, availability, photos)
Location data (city, state, neighborhood for matching)
Payment information (processed by Stripe — we do not store card numbers)
Verification documents (ID, certifications — processed by third-party partners)
Communications (messages, reviews, support requests)

2. How We Use Your Information

To provide, maintain, and improve the Service
To match parents with sitters based on location and preferences
To process payments and prevent fraud
To verify identity and trust badges
To send transactional communications (booking confirmations, receipts)
To send marketing communications (with your consent)
To enforce our Terms of Service and ensure platform safety

3. Address Masking

Your exact home address is never shared with sitters during the discovery or matching phase. Sitters see only your general neighborhood. Your full address is shared only after a booking is confirmed and accepted.

4. Information Sharing

We do not sell your personal information. We may share information with:

Other users (profile information, reviews, trust badges)
Payment processors (Stripe) to process transactions
Verification partners to process background checks and certifications
Law enforcement when required by law or to protect safety

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest. Payment data is handled exclusively by Stripe under PCI-DSS compliance.

6. Data Retention

We retain your account data for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us.

7. Children's Privacy

Sitter accounts may be created by individuals aged 13+ (with parental consent under 18). We do not knowingly collect information from children under 13. Parent accounts collect children's ages for matching purposes only.

8. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Opt out of marketing communications
Data portability

9. Cookies & Analytics

We use privacy-friendly analytics (Plausible) that do not use cookies or track personal data. We may use essential cookies for authentication and security purposes.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification.

11. Contact

Questions about this Privacy Policy? Contact us at privacy@sityeah.com.